Scientific Emporium
Return & Refund Policy Manual
Policy 1 — Return, Refund & Cancellation Policy
1.1 General Principle
Scientific Emporium aims to provide a fair process while recognizing that many scientific products cannot safely be returned once opened, temperature-exposed, contaminated, customized or specially imported.
1.2 Eligible Return Reasons
- Incorrect product supplied
- Product materially differs from the confirmed listing or quotation
- Product arrives damaged
- Missing components
- Verified manufacturing defect
- Expired product supplied without prior disclosure
- Other return rights required by applicable law
1.3 Return Conditions
Customers should notify Scientific Emporium within the return window published for the relevant product/category and preserve the product, original packaging, labels, accessories and documents. Photographs, serial numbers, lot/batch numbers, temperature evidence or other information may be required.
1.4 Generally Non-Returnable Items
- Opened chemicals or reagents unless defective/non-conforming
- Cold-chain or temperature-sensitive products after accepted delivery
- Biological materials
- Customized, configured or special-order products
- Products imported specifically for the customer
- Sterile products with opened/compromised packaging
- Consumables exposed to contamination risk
- Products damaged through improper customer storage or use
1.5 Refund Method
Approved refunds should ordinarily be returned to the original payment method or handled through the approved institutional payment process. Timing depends on inspection, vendor confirmation, payment-provider processing and applicable law.
1.6 Cancellation
Standard in-stock orders may be cancellable before processing or dispatch. Special-order, imported, configured, made-to-order or manufacturer-confirmed items may become non-cancellable once committed. Any applicable cancellation charge must be disclosed or contractually agreed.
1.7 Replacement
Where practical, a replacement may be offered instead of a refund for damaged, defective or incorrectly supplied products, subject to customer agreement and applicable rights.
1.8 Abuse Prevention
Scientific Emporium may investigate unusually high return activity, altered products, false damage claims or other suspected abuse while preserving legitimate customer rights.
