Privacy Policy

Scientific Emporium

Policy Manual

Vendor • Product • Fulfillment • Customer • Shipping • Privacy

Policies Included

1. 1. Vendor Commission & Membership Schedule
2. 2. Restricted & Regulated Scientific Products Policy
3. 3. Vendor Product Listing & Fulfillment Standards
4. 4. Return, Refund & Cancellation Policy
5. 5. Shipping & Delivery Policy
6. 6. Privacy Policy

Policy 1 — Vendor Commission & Membership Schedule

This Schedule forms part of the Scientific Emporium Vendor Agreement. Commercial rates shown below are proposed launch structures and should be approved by management before activation.

1.1 Commission Model

Scientific Emporium may charge a commission on completed marketplace transactions. Commission may differ by category, product type, fulfillment model, vendor status, campaign, or negotiated enterprise agreement.

1. Suggested standard commission range: 3%–10% of the eligible product selling price.
2. High-value instruments or negotiated institutional projects may use a lower negotiated rate.
3. Consumables, reagents, and standard catalog products may use a standard category rate.
4. Commission is calculated before or after VAT/tax only as specified in the final commercial schedule.
5. Refunded or cancelled transactions should not generate a final sales commission, subject to applicable processing or cancellation fees.

1.2 Proposed Membership Plans

1. Basic: entry-level vendor storefront, standard listings, standard search eligibility and order management.
2. Silver: increased listing capacity, basic analytics, selected promotional opportunities and enhanced storefront features.
3. Gold: expanded catalog, enhanced analytics, priority campaign eligibility, selected featured placements and account support.
4. Premium: enterprise-level catalog, advanced analytics, priority support, negotiated promotional inventory and customized commercial terms.

Membership prices, listing limits and included promotional credits should be published in a separate rate card so they can be changed without rewriting the Vendor Agreement.

1.3 Optional Paid Services

1. Sponsored search placement
2. Featured product placement
3. Homepage/category banners
4. Vendor spotlight/brand page promotion
5. Lead-generation campaigns
6. Product-data/catalog upload services
7. Photography/content services
8. Logistics/fulfillment services
9. Installation, calibration, maintenance or technical-service lead fees

1.4 Vendor Settlement

The applicable settlement cycle should be stated in each vendor’s commercial schedule. A launch model may use T+7, T+10 or T+15 business days after confirmed successful delivery, subject to refunds, disputes, taxes, payment settlement and other agreed deductions.

1.5 Deductions

1. Marketplace commission
2. Membership or service fees due
3. Advertising/promotional charges
4. Approved logistics/fulfillment charges
5. Refunds, chargebacks or adjustments
6. Taxes or withholding required by law
7. Other charges expressly agreed with the Vendor

1.6 Rate Changes

Scientific Emporium may revise standard rates prospectively. Material commercial changes should be communicated before they take effect, and negotiated vendor-specific rates remain subject to their written commercial schedule.

Policy 2 — Restricted & Regulated Scientific Products Policy

Scientific Emporium supports legitimate scientific, educational, healthcare, and industrial procurement. Products that create legal, safety, security or regulatory risk may require approval, customer verification, restricted delivery, or may be prohibited entirely.

2.1 Vendor Responsibility

1. Maintain all licenses, registrations, permits and authorizations required to sell the product.
2. Provide accurate hazard, storage, transport, end-use and regulatory information.
3. Supply SDS, COA, technical data sheets and regulatory documents where applicable.
4. Verify that labeling and packaging comply with applicable requirements.
5. Immediately notify Scientific Emporium of recalls, safety alerts, regulatory actions or authorization changes.

2.2 Products Requiring Enhanced Review

1. Hazardous chemicals and dangerous goods
2. Corrosive, toxic, oxidizing, flammable or reactive substances
3. Compressed gases and cryogenic materials
4. Biological materials and temperature-controlled reagents
5. Clinical/diagnostic products and medical laboratory products
6. Research-use-only products
7. Controlled or precursor chemicals
8. Products requiring import permits, institutional authorization or special transport
9. Human- or animal-derived materials where legally permitted
10. Products with biosafety, biosecurity or dual-use considerations

2.3 Prohibited Listings

1. Counterfeit, stolen, adulterated or knowingly expired products
2. Products illegally imported or unlawfully marketed
3. Products for which the seller lacks required authorization
4. Products prohibited by applicable law
5. Products with intentionally false safety, origin, purity, regulatory or performance claims
6. Products Scientific Emporium determines cannot be safely or lawfully transacted through the Platform

2.4 Customer Verification

Scientific Emporium or the Vendor may require institutional identity, business information, end-use declaration, permit, professional qualification or other documentation before accepting an order for a restricted product.

2.5 RUO and Intended-Use Labeling

Products marked For Research Use Only (RUO) must be clearly identified and must not be represented as approved for clinical diagnosis, human treatment, food, household, veterinary or other unauthorized use.

2.6 Enforcement

Scientific Emporium may remove listings, pause transactions, request documentation, restrict a category, suspend a vendor, cancel an order or report a matter to competent authorities when required by law.

Policy 3 — Vendor Product Listing & Fulfillment Standards

3.1 Minimum Listing Information

1. Accurate product title and description
2. Brand/manufacturer
3. Catalog/part number
4. CAS number for applicable chemicals
5. Grade, purity, concentration, or specification where relevant
6. Pack size/unit of sale
7. Country of origin where applicable
8. Price and tax status
9. Stock status and lead time
10. Storage/shipping conditions
11. Expiration/shelf-life information where relevant
12. Warranty/service information for equipment
13. Clear product image
14. SDS/COA/technical documents where applicable

3.2 Listing Quality

Listings must be accurate, current, non-misleading, and written so a qualified customer can identify the product before ordering. Vendors must not keyword-stuff, duplicate listings deceptively, copy protected content without permission, or make unsupported performance or regulatory claims.

3.3 Inventory

Vendors must maintain reasonable inventory accuracy and promptly mark items Out of Stock, Backorder, Pre-Order or Special Order. Lead times for imported or manufacturer-sourced products should be stated realistically.

3.4 Order Acceptance

Vendors should confirm availability and accept or reject orders within the Platform service level. Once accepted, the Vendor must supply the exact ordered product unless the customer expressly approves a substitute.

3.5 Packaging and Documentation

1. Use manufacturer-appropriate and transport-safe packaging.
2. Protect fragile, sterile and sensitive products.
3. Maintain required temperature conditions.
4. Include invoice/delivery documentation and required product documents.
5. Use appropriate labels and hazard markings where required.
6. Do not conceal damaged or compromised packaging.

3.6 Fulfillment Performance

1. Dispatch within the confirmed lead time.
2. Provide shipment/tracking information where available.
3. Respond promptly to fulfillment inquiries.
4. Avoid preventable cancellations.
5. Cooperate on delivery failures, damage, returns, and warranty claims.

3.7 Equipment Orders

For instruments and equipment, the listing or quotation should state installation requirements, site preparation, utilities, accessories, warranty, training, calibration/qualification options, preventive maintenance, and service coverage where applicable.

3.8 Performance Management

Scientific Emporium may monitor cancellation rate, late shipment, complaint rate, return rate, authenticity issues, response time, customer ratings, and listing quality. Repeated poor performance may reduce visibility or lead to suspension.

Policy 4 — Return, Refund & Cancellation Policy

4.1 General Principle

Scientific Emporium aims to provide a fair process while recognizing that many scientific products cannot safely be returned once opened, temperature-exposed, contaminated, customized or specially imported.

4.2 Eligible Return Reasons

1. Incorrect product supplied
2. Product materially differs from the confirmed listing or quotation
3. Product arrives damaged
4. Missing components
5. Verified manufacturing defect
6. Expired product supplied without prior disclosure
7. Other return rights required by applicable law

4.3 Return Conditions

Customers should notify Scientific Emporium within the return window published for the relevant product/category and preserve the product, original packaging, labels, accessories and documents. Photographs, serial numbers, lot/batch numbers, temperature evidence or other information may be required.

4.4 Generally Non-Returnable Items

1. Opened chemicals or reagents unless defective/non-conforming
2. Cold-chain or temperature-sensitive products after accepted delivery
3. Biological materials
4. Customized, configured or special-order products
5. Products imported specifically for the customer
6. Sterile products with opened/compromised packaging
7. Consumables exposed to contamination risk
8. Products damaged through improper customer storage or use

4.5 Refund Method

Approved refunds should ordinarily be returned to the original payment method or handled through the approved institutional payment process. Timing depends on inspection, vendor confirmation, payment-provider processing and applicable law.

4.6 Cancellation

Standard in-stock orders may be cancellable before processing or dispatch. Special-order, imported, configured, made-to-order or manufacturer-confirmed items may become non-cancellable once committed. Any applicable cancellation charge must be disclosed or contractually agreed.

4.7 Replacement

Where practical, a replacement may be offered instead of a refund for damaged, defective or incorrectly supplied products, subject to customer agreement and applicable rights.

4.8 Abuse Prevention

Scientific Emporium may investigate unusually high return activity, altered products, false damage claims or other suspected abuse while preserving legitimate customer rights.

Policy 5 — Shipping & Delivery Policy

5.1 Delivery Coverage

Scientific Emporium may offer delivery within Dhaka and nationwide in Bangladesh through vendors, Platform logistics, or approved third-party carriers. Availability depends on product type, destination, carrier capability and regulatory restrictions.

5.2 Delivery Charges

Shipping charges may depend on weight, dimensions, destination, urgency, cold-chain requirements, dangerous-goods classification, insurance, installation needs and other handling requirements. Charges should be shown in checkout, quotation or order confirmation where practicable.

5.3 Delivery Time

Displayed delivery dates are estimates unless expressly guaranteed. Imported and special-order products may have longer lead times due to manufacturer availability, international freight, customs, permits or regulatory clearance.

5.4 Delivery Models

1. Vendor Direct: Vendor ships directly to the customer.
2. Scientific Emporium Fulfillment: inventory is fulfilled through a Platform-managed process.
3. Third-Party Logistics: an approved carrier handles delivery.
4. Specialized Delivery: cold-chain, dangerous-goods, fragile, or installation-dependent shipment.

5.5 Receiving and Inspection

Customers should inspect external packaging and product condition promptly. Visible damage, leakage, missing packages or temperature concerns should be reported as soon as reasonably possible with supporting evidence.

5.6 Cold-Chain Delivery

Temperature-sensitive items require appropriate packaging and delivery arrangements. Delivery windows, receiving availability and any temperature-monitoring requirements should be coordinated before dispatch where necessary.

5.7 Failed Delivery

Additional charges may apply where delivery fails because the customer supplied an incorrect address, an authorized receiver is unavailable, site access is restricted, or the customer fails to meet disclosed receiving requirements.

5.8 Risk, Title and Insurance

The final Vendor Agreement and customer sales terms should define when title and risk transfer for each fulfillment model. High-value or specialized shipments may require insurance.

5.9 Force Majeure and Delays

Scientific Emporium and its logistics partners are not responsible for delays outside reasonable control, subject to applicable law, but should communicate material delays and available options to customers.

Policy 6 — Privacy Policy

This Privacy Policy describes the categories of information Scientific Emporium may collect and how it may be used, disclosed, protected and retained. The final policy should identify the legal entity operating the Platform and provide current contact details.

6.1 Information We May Collect

1. Account information: name, organization, job title, email, phone and login information.
2. Business verification information: trade license, TIN/BIN, authorization documents and related records.
3. Transaction information: products, quotations, orders, invoices, payments, returns and delivery details.
4. Technical information: IP address, browser/device information, cookies, log data and security events.
5. Communications: customer-service requests, vendor communications, complaints and feedback.
6. Marketing preferences and campaign interactions.
7. Restricted-product verification information when legally or operationally necessary.

6.2 How Information May Be Used

1. Create and manage accounts
2. Process quotations, orders, payments, deliveries and returns
3. Verify vendors/customers and prevent fraud
4. Provide customer and technical support
5. Operate, secure and improve the Platform
6. Personalize product discovery and marketplace services
7. Send service communications and permitted marketing
8. Comply with legal, regulatory, tax, safety and recordkeeping obligations

6.3 Information Sharing

Information may be shared, as necessary, with the relevant vendor/customer counterparties, payment processors, logistics providers, technology/service providers, professional advisers, insurers, regulators or authorities. Scientific Emporium should not sell personal information merely as a standalone data-broker activity.

6.4 Payment Information

Where payment processing is provided by a third-party payment service, sensitive payment-card or banking information should be handled according to that provider’s security and compliance framework. Scientific Emporium should collect only the payment information necessary for its role.

6.5 Cookies and Analytics

The Platform may use cookies and similar technologies for essential functionality, security, preferences, analytics and permitted advertising. A cookie notice/consent mechanism should be implemented where legally required.

6.6 Data Security

Scientific Emporium should use reasonable administrative, technical and organizational safeguards such as access controls, secure authentication, encryption where appropriate, backups, logging, vendor controls and incident-response procedures.

6.7 Data Retention

Information should be retained only as long as reasonably necessary for transactions, warranties, customer service, fraud prevention, legal/tax obligations, dispute resolution and legitimate business records, after which it should be deleted, anonymized or securely archived as appropriate.

6.8 User Choices and Rights

Customers and Vendors may request correction of inaccurate account information, manage marketing preferences, and exercise any privacy/data rights available under applicable law. Certain records may need to be retained despite an account-closure request.

6.9 Children

Scientific Emporium is a professional scientific marketplace and is not intended to knowingly collect personal information from children for independent purchasing activity. Restricted products must not be sold to unauthorized minors.

6.10 International Service Providers

If information is processed or stored outside Bangladesh through hosting, cloud, payment or other service providers, Scientific Emporium should implement any safeguards and disclosures required by applicable law.

6.11 Privacy Policy Changes

Scientific Emporium may update this Privacy Policy. The current version and effective date should be published, and material changes should be communicated where required.

6.12 Contact

Privacy questions or requests should be directed to: support@scientific-emporium.com

Policy Administration

1. Policy Owner: Scientific Emporium Management
2. Effective Date: 01.09.2026
3. Version: SE-01
4. Last Legal Review: 31.08.2026
5. Next Review Date: 31.08.2027

Where this Policy Manual conflicts with mandatory law, applicable law controls. Where it conflicts with a separately negotiated written agreement, the signed agreement should control to the extent legally permitted.